We may collect personal information including your full name, company name, email address, phone number, and physical address when you contact us for a project inquiry, request a quote, sign a service contract, or communicate with our team. This information is collected solely to facilitate the delivery of our drilling and exploration services and to maintain effective client communication.

In the course of delivering our services, we may collect project-related information such as site location coordinates, geological data, borehole logs, site investigation reports, and drilling records. This technical data is collected strictly for the purpose of executing, documenting, and reporting on your project. All project data remains confidential and is not shared with any third party without your explicit written consent.

When you visit our website at www.ngendagroup.africa, we may automatically collect non-personal technical data such as your browser type, IP address, pages visited, and time spent on the site. This information is used solely for website performance improvement and analytics purposes and is never used to personally identify individual visitors.

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site. You may disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain parts of our website. We do not use cookies to collect personal information or track your activity across third-party websites.

Ngenda Drilling Solutions does not sell, trade, or rent your personal or project information to any third parties. Information may only be shared with trusted subcontractors or technical partners directly involved in delivering your project, and only to the extent necessary for project execution. All such partners are bound by the same confidentiality obligations that apply to Ngenda Drilling Solutions.

In certain circumstances, Ngenda Drilling Solutions may be required by Tanzanian law or regulatory authorities to disclose client information. Such disclosures will only be made to the extent required by law, and we will, where legally permissible, notify the affected client prior to any such disclosure. We remain committed to protecting your privacy even in cases of legally compelled disclosure.

We retain your personal and project information for as long as is necessary to fulfil the purpose for which it was collected, including for legal, accounting, and regulatory compliance requirements. Project records, borehole reports, and contractual documents are typically retained for a minimum of seven years in accordance with standard business and legal practice in Tanzania. After the retention period, information is securely deleted or anonymised.

In the unlikely event of a data breach that may affect your personal information, Ngenda Drilling Solutions will promptly notify the affected parties and take immediate corrective action to contain the breach and prevent further exposure. We will cooperate fully with relevant regulatory authorities and keep affected clients informed throughout the resolution process.

Our website may contain links to external websites operated by Ngenda Group of Company subsidiaries or third-party partners. Ngenda Drilling Solutions is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. Please notify us in writing and we will promptly update your records to ensure the accuracy of the information we hold. Maintaining accurate client information is important to us and directly supports the quality of our service delivery.

You may request the deletion of your personal information from our records at any time, provided that retaining such information is no longer necessary for the purpose for which it was collected, and subject to any legal or regulatory obligations that require us to retain it. Requests for deletion should be submitted in writing to info@ngendagroup.africa and will be processed within 30 days.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Ngenda Drilling Solutions handles your personal information, please do not hesitate to contact us. You can reach us by phone at +255 767 167 837 or +255 786 167 837, by email at info@ngendagroup.africa, or by visiting our head office at NHC House, Mezzanine Floor MZ 26, Plot No. 43/52 Samora Avenue, P.O. Box 15044, Dar Es Salaam, Tanzania. We are committed to resolving all privacy concerns promptly and transparently.